FREE SHIPPING ON US ORDERS OVER $50

FAQs and Store Policies

Here are some frequently asked questions by our customers. If you can't find your answer, please contact us via our contact page.

Returns & exchanges

We gladly accept returns and exchanges

Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery

We don't accept cancellations

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Payment

Secure options

Helm and Harbor keeps your payment information secure. Helm and Harbor never receive your credit card information. All credit cards and payments are processed through PayPal or other 3rd party payment gateways.

Shipping

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 3-5 business days
Europe: 7-14 business days

Asia Pacific: 2-5 weeks

We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Wholesale and Bulk

Do we offer wholesale pricing?

Yes we do! Please view our wholesale pricing page here for more information: Wholesale Pricing Information

Bulk orders

Our bracelets and lanyards are a great way to say ‘thank you’ to your team members or welcome new downline members. Bulk discounts start at 15 bracelets. Feel free to message me for more details. Bulk orders take anywhere from 2-4 weeks.

Close

Helm & Harbor – Dog leashes, dog collars, nautical accessories and more – Helm and Harbor

Dog leashes and collars, nautical accessories and more 100% handmade in the USA

Close

Sign in

Close

Cart (0)

Cart is empty No products in the cart.

Helm & Harbor – Dog leashes, dog collars, nautical accessories and more – Helm and Harbor

Dog leashes and collars, nautical accessories and more 100% handmade in the USA



Currency