Returns & exchanges
We gladly accept returns and exchanges
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Helm and Harbor keeps your payment information secure. Helm and Harbor never receive your credit card information. All credit cards and payments are processed through PayPal or other 3rd party payment gateways.
Each item is handmade to order. The time we need to prepare an order for shipping varies but on average 1-2 weeks is expected.
Estimated shipping times
Asia Pacific: 2-5 weeks
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Wholesale and Bulk
Do we offer wholesale pricing?
Yes we do! Please view our wholesale pricing page here for more information: Wholesale Pricing Information
Our bracelets and lanyards are a great way to say ‘thank you’ to your team members or welcome new downline members. Bulk discounts start at 15 bracelets. Feel free to message me for more details. Bulk orders take anywhere from 2-4 weeks.